Privacy Policy

Effective Date: May 4, 2026

This Privacy Policy describes how Longan’s Place LLC (“we,” “us,” or “our”) collects, uses, and protects information about visitors to our website at www.longansplace.com and individuals who request information about, or services from, our wedding venue, including those who participate in our SMS messaging program. By providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you contact us, request a wedding estimate, schedule a consultation, sign an intake form at our venue, or otherwise communicate with us. The categories of information we collect include:

  • Identifying information, such as your name and the name of your partner or event party;
  • Contact information, such as your email address, mobile telephone number, and mailing address;
  • Event information, such as your event date, guest count, venue preferences, and budget;
  • Communications information, such as the content of messages you send us and our messages to you, including SMS text messages.

2. How We Use Your Information

We use the information we collect to operate our business and to provide you with the services you request. Specifically, we use your information to:

  • Prepare and send you wedding estimates, quotes, and pricing information;
  • Schedule and confirm consultations, venue tours, and appointments;
  • Respond to inquiries and provide customer support;
  • Send transactional SMS messages related to your event, including estimates and follow-ups, when you have provided consent;
  • Comply with our legal obligations and protect our legal rights.

3. SMS Messaging and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you have provided your mobile telephone number and consented to receive SMS messages from Longan’s Place LLC, we will use your number solely to send messages related to your wedding estimate and event, such as estimates, follow-ups, and event coordination. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message, and you may request help by replying HELP. For full SMS program terms, see our SMS Terms and Conditions.

4. How We Share Information

We do not sell your personal information. We share information only as necessary to operate our business and provide our services, including with:

  • Service providers who help us run our business, such as our SMS messaging platform (Twilio) and other vendors that provide email, scheduling, payment processing, or similar services. These providers are bound by contract to use your information only as needed to perform services for us;
  • Legal and safety purposes, when we believe in good faith that disclosure is necessary to comply with applicable law, respond to legal process, or protect the rights, property, or safety of any person.

Again, mobile information (your mobile phone number and SMS opt-in data) is not shared with third parties or affiliates for marketing or promotional purposes.

5. Data Retention

We retain your personal information only for as long as is reasonably necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will delete or de-identify it.

6. Your Rights and Choices

You have the following rights with respect to your personal information:

  • Access and correction: You may request a copy of the information we hold about you and ask us to correct anything that is inaccurate.
  • Deletion: You may request that we delete the personal information we hold about you, subject to limited exceptions.
  • SMS opt-out: You may opt out of SMS messages at any time by replying STOP to any message we send. You will receive a confirmation that you have been unsubscribed.

To exercise any of these rights, contact us at longansplace@gmail.com or 305-336-0146.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Longan’s Place LLC
Email: longansplace@gmail.com
Phone: 305-336-0146
Website: www.longansplace.com

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